The challenge

United Pacific Industries, a leading distributor of automotive parts for over 40 years, sought to streamline their complex B2B operations and enhance customer service.  Frustrated with their manual order system and the limitations of mainstream e-commerce platforms, they turned to Sana Commerce for a tailored solution.

The solution

Sana Commerce Cloud provided United Pacific Industries with a robust and adaptable platform that seamlessly integrated with their Microsoft Dynamics ERP. This strategic move led to significant improvements in efficiency and customer satisfaction.

The results

United Pacific Industries has gained over 1,000 new B2B customers and has seen a 20% increase in sales growth.  By automating their order process, they've saved 20-30 minutes per order, allowing their team to focus on building customer relationships.

The integrated platform has also simplified catalogue management, eliminating the need for manual product data uploads.  With enhanced product information and seamless Salesforce integration, United Pacific Industries has boosted sales and improved cost efficiency.