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Tectran were still operating under the old fashioned system of accepting orders by phone call, fax, email or coming in-store. Then, the Tectran team would manually process the orders. With the help of BigCommerce and BundleB2B, they sought to upgrade their systems and processes to be more convenient for both the customers and the Tectran team.
Orders can now be handled online through an app and customers can use quick-order tools to upload CSVs, search for specific
product SKUs and place orders online.
See the Tectran case study online here.