Ecommerce Business Analyst

JOB SUMMARY

Amla Commerce is looking for an energetic, self-motivated Business Analyst to join its Product Development team. If you’re technically talented, naturally curious, self-motivated and love all things digital, keep reading.

KEY RESPONSIBILITIES
The ideal candidate should have a background in all disciplines of the Product Development Life Cycle (PDLC): requirement gathering, analysis, testing and implementation. Duties include working closely with the product development team, customer onboarding and success teams, and occasionally sales and account management teams. Other responsibilities include:

• Develop a firm understanding of the key features of the product and how they work.
• Understanding of how the product is implemented in different ways for existing and new customers.
• Provide software demonstrations to internal and external customers.
• Assist the team working on the Product Knowledge Base with articles review, inputs for new content, and contribute for relevant articles.
• Drive and challenge business units on their assumptions around how they will successfully execute their plans. Distinguish user requests from the underlying true needs.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project teams.
• Develop and conduct reviews of the business requirements with the customer community to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders.
• Communicate requested changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood and a change control process can be managed.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Develops and utilizes standard templates to accurately and concisely write requirements specifications.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

MUST-HAVES FOR THIS GIG:

• 3+ years in Business Analyst Role
• College diploma or university degree in the field of information systems, engineering or equivalent
• Strong consultative skills.
• Strong R&D and analytical skills.
• Excellent communication skills; written, verbal and presentation.
• Strong teamwork and interpersonal skills in managing client expectations
• Must be able to take ownership of the plan and tasks, be able to multitask, and work independently

Nice-to-haves for this gig:

• Bachelor’s degree in computer science or software engineering
• PMI’s BA Certification
• Experience working on a B2B/B2C Ecommerce Product
• Experience working on Product Personalization/Customization Engine